Out of Warranty

The repair or service on items which are end of life (EOL) out of warranty (OOW) are not covered by your MSP contract.

We will continue to provide a diagnostic service on these items, but repairs or maintenance of these products are not always possible and will incur a cost at all times.

We always recommend keeping (extended) warranties active on items which would have a high impact on failure or are very expensive to replace. If a product becomes EOL we recommend replacing it.

Examples of items which are currently under EOL replacement schedules are Sophos XG firewalls and Windows 10 PCs which are not compatible with Windows 11.

Highlighting Thin

Thin Hla started working for ABit in June and has proven herself as a strong technical addition to the team.

This is what she writes about herself:

“My Name is Thin and I was born in Yangon, Myanmar (Burma). I joined ABit team in June 2024 as a system engineer. ABit team has been welcoming me and showing me the colourful world of fast-paced IT Managed Service Providers (MSP).

Perth has been home for me since 2010. To complete the Bibbulmun Track (Perth’s World-famous 1000 km hiking track) has been one of my backyard bucket-list goals.

During my free time, I enjoy watching sports especially summer sports like Tennis and T20/ODI Cricket (although, I do think that watching Test Cricket is like watching grass grow but won’t mind making some exception for Ashes Test series, if England is losing). “

IPTel

As part of our company’s growth, over the past few years ABit has been branching out into providing our customers with IPTel, or Internet Protocol Telephony. Last year, we transferred all Major Motors locations over to ABit IPTel and they had this to say:

“My company transferred to ABit IPTel, and I couldn’t be happier with the outcome. The migration was smooth with no downtime as ABit were happy to come out and install the new phones the night before. The new IPTel system with Webex gives us much more flexibility in terms of the flow of phone calls and the seamless moving of staff between locations. Not only has it cut down on the amount of hassle it takes to manage and troubleshoot our telephony – it’s saved us money as well. Thanks, ABit.”

Garry Francke – Major Motors

If high quality and more manageable telephony is something you are interested in, please don’t hesitate to contact us.